Sales & Refunds Terms and Conditions

Last updated: June 2025

Thank you for shopping at Fingertips Furniture! We want you to have a rewarding experience while exploring and purchasing our products. By placing an order, you agree to these terms along with our Privacy Policy and Terms of Use.

1. 30-Day Return Policy

We stand behind our products but understand if something isn’t right for you. Return requests must be made within 30 days of delivery under these conditions:

  • Restocking Fee: 20% deducted from refunds
  • Condition: Items must be in as-new state (no scratches, stains, or modifications)
  • Packaging: Original packaging required ($50 fee if missing)
  • Non-Returnable Items:
    • Clearance/final sale items
    • Display or customized products

Report quality issues within 30 days of delivery. Exchanges are processed as returns followed by new purchases.

2. Refund Process

  • Refunds issued within 7 business days after returned items reach our warehouse
  • Original shipping and service fees (e.g., White Glove delivery) are non-refundable
  • Payment method refunds may take 3-5 business days to process

3. Order Changes & Cancellations

  • Requests accepted until shipment processing begins (24-hour grace period after processing notification)
  • 20% restocking fee applies post-processing
  • Non-cancellable items: Clearance, final sale, or customized products

4. Warranty Program

  • Partnered with Mulberry for extended protection plans
  • Full refund available if canceled within 30 days of purchase
  • Prorated refunds after 30 days (see table for details)

5. Pricing & Payments

  • Prices listed in USD exclude taxes
  • Accepted payments: Visa, Mastercard, Amex, PayPal
  • Price adjustments/corrections may occur

6. Order Acceptance

  • We reserve the right to cancel orders at our discretion
  • Order confirmations do not constitute final acceptance

For full details, visit fingertipsfurniture.com/returns